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Post subject:EastCoast Cad 2007
 Posted: Feb 02, 2007 - 04:01 PM #5918
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Joined: Sep 16, 2004
Posts: 22
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Hi,
Is anyone using the new eastcoast cad 2007 program? I have been using it for a couple months and it is really disappointing. There are so many bugs in it and now it takes twice as many clicks to get a tool active. Maybe I am over reacting but for over $10,000. I expected a lot more.
(I have been running eastcoast cad for over 14 years now.)
Let me know if any one else is having problems.
Thanks |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 02, 2007 - 04:11 PM #5919
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Joined: Nov 06, 2004
Posts: 22
Location: USA
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| I am running it and there are a lot of bugs. I don' think it's just you or your systems. Do you have the ABS version or just plain EC-CAD? |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 02, 2007 - 04:14 PM #5920
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Joined: Sep 16, 2004
Posts: 22
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| I have the plain EC-Cad. I have sent close to a dozen bugs to them. |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 02, 2007 - 04:30 PM #5922
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Joined: Sep 16, 2004
Posts: 22
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| I just counted..I sent 10 since 1-11-07. I actually stopped sending them due to the time it was taking to type thema ll out. I am fed up with ec-cad and their tech support. Guess I just needed to vent. |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 02, 2007 - 06:43 PM #5928
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Joined: Nov 06, 2004
Posts: 22
Location: USA
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| I understand I recently had a drawing lose all of it's spec data on ductwork after doing a combine. I had to enter the entire drawing into the plasma cutter by hand. We download directly to our cutter it was a real nightmare. I asked about the ABS version because don't they still have the yearly software subscription? I think at this point if it was going to cost us $10000 we would probbly switch to something like CAD Pipe. |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 02, 2007 - 07:08 PM #5929
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Joined: Sep 16, 2004
Posts: 22
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They did away with the subscription. As well as the non ABS version is going I would be afraid of the ABS version. I had a customer that has me download to a manufacturer receive a lot of wrong duct on the job. We traced it back to a bad mapping job that EC did mapping to Vulcan 6.0 (or vulcan 2 in the ec program). Vulcan said they had some liabilty also and made it right with my customer. I asked EC to make it right with my custmer and me...their responce "we will fix the program"  Well they did but it took too long. So there have been several things I dislike about EC and now I own two stations. I think I will not get the maintance agreement again this coming year. I would really like a program that is eazy to use and interfaces with autocad. EC says it does...but we know better........Sounds like I am still on my soapbox. Ok I'll step down now...reluctanly. |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 05, 2007 - 10:21 PM #5936
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Joined: Jun 30, 2004
Posts: 65
Location: Nationwide
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try cadduct.com or call the guys at TSI.
the best cad/cam/est program on the market. the cad, cam, and est work off one single database, so the same elbow you draw with is the same elbow you burn with and estimate with. no more downloading, second and third party software! it is the only truely seamless program on the market!!! it also runs in autocad! |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 06, 2007 - 01:51 AM #5937
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Joined: Oct 01, 2006
Posts: 44
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I have been running EC CAD and Maker for about the last 6 or 7 years. Last year I upgarded both programs and have found them to be more user friendly interms of downloading DXF or DWG drawings.
I am wondering what the big differences are between the 2006 and the newly realeased 2007 or the ABS version.
I like the EC software over the others because it is NOT AutoCad based. |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 06, 2007 - 01:43 PM #5944
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Joined: Nov 06, 2004
Posts: 22
Location: USA
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legacy wrote:
I have been running EC CAD and Maker for about the last 6 or 7 years. Last year I upgarded both programs and have found them to be more user friendly interms of downloading DXF or DWG drawings.
Don't get me wrong East Coast is still much faster than any AutoCAD based duct program I have seen. Right now the most time consuming part of drawing a duct system is adding size, length, and elevation text to duct runs. They have greatly improved the DWG, DXF importing.
The problem seems that when you have a problem either support doesn't know or they need to give it to the programmers and you don't get an answer or a fix. |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 06, 2007 - 04:30 PM #5945
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Joined: Sep 16, 2004
Posts: 22
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I agree that ec cad is the fastest. But like beernut says support is lacking. I think the main reason for that is they have third party programmers, they are back to using the Russians. There is only one guy in support and he is so swamped that he can't get to your problem in a reasonable time sometimes. So it gets lost and I just let it go and figure out a work around.
I am running both 2006 and 2007 now. The biggest difference is the look and the amount of bugs in the system. Really the look is the main difference and the file system. You can now name the drawings real names and put them in folders where ever you want. I don't think it was throughly tested before it was released. It looks like a windows based program but doesn't act like it. Also the text in the side bars is so small now that you have to be very accurate when you click on it. So that means going slower. Also you have to double click most of the icons now, or turn the active one off then turn the one you want on. Before you could just click on the icon and it would become active without having to turn the other icon off.
Legacy, I would wait to upgrade. I actually went back to the 2006 version. I was so slow on the new program it just wasn't worth it. When they get some of the bugs out I will try the 2007 again. I have to keep the 2007 version due to the downloading fix is in the 2007 version...so be fore warned that downloading to "vulcan 2" in 2006 can give you some wrong duct work.
Downloading drawings.....2007 will not downlood some drawings at all drawn in acad 2007. I have had to convert drawings to tiff then convert vector to raster then to dxf, then I could import to eccad. What a pain and the lines are slightly off and then have to be fixed. |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 15, 2007 - 12:01 AM #5971
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Joined: Sep 16, 2004
Posts: 22
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Found another bug...try and make a symbol. You use to be able to see the grouped item that you were making into a symbol so you could change it orgin point. But now the screen comes up blank when you go to make a symbol so you can't give it an orgin point cause you can't se it to click on it.....AHHHHHHHHHHHHHHHHH  |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 15, 2007 - 12:05 AM #5972
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Webmaster
Joined: May 13, 2003
Posts: 1326
Location: Waukesha
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| Let us know how they respond in fixing this Bug if you call on them...there are many programs with bugs, it's the support that counts:) |
_________________
"If you make your job important it is quite likely to return the favor" Author Unknown
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 15, 2007 - 12:17 AM #5973
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Joined: Sep 16, 2004
Posts: 22
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| Actually, I quit telling them about the bugs cause it was taking up to much time. I have sent close to a dozen and all I get is they will work on it. 12-27-2006 was the date I sent the 1st bug into them. There have been no updates or fixes so far....at least none I know about and I pay a yearly fee to get them. I can't even get them to respond to the most of my emails. When I call I get a voice mail or that the voicemail is full. If I ran my company that way I would be out of business..... |
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 15, 2007 - 01:22 AM #5974
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Webmaster
Joined: May 13, 2003
Posts: 1326
Location: Waukesha
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| Amazing? I hear what you say. It makes you wonder, what is keeping the companies in business that have no support? Customer support & service is everything... |
_________________
"If you make your job important it is quite likely to return the favor" Author Unknown
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Post subject:RE: EastCoast Cad 2007
Posted: Feb 19, 2007 - 08:35 PM #5991
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Joined: Sep 16, 2004
Posts: 22
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| I spoke with support last week. They said they are fixing errors in the piping part of the program that they tried to fix before. That is their focus right now. So it sounds like we sheet metal guys are left twisting in the wind. |
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Post subject:RE: EastCoast Cad 2007
Posted: Mar 20, 2007 - 06:29 PM #6104
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Joined: Sep 01, 2004
Posts: 10
Location: Texas
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I have to agree with the fact that their customer support slightly sucks! I would agree that our shop knows 10 times more about actually using EC that the people who you talk to (if able) on the phones.
As far as the bugs...I have been able to work around most of them that i've found so far...except the ones today where it locks up while i am setting up drawings. This keeps happening over and over and over...needless to say i'm getty pretty mad. Oh well who you gonna call right? Thank god for Ctrl+Alt+Delete! |
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Post subject:RE: EastCoast Cad 2007
Posted: Mar 20, 2007 - 06:56 PM #6105
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Joined: Sep 16, 2004
Posts: 22
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| Cadman, don't you love this place...you can vent to people who actually know what you are talking about. I know it makes me feel better! What version are you running? They have 2007.1.0.13 which got rid of some of the bugs. |
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Post subject:RE: EastCoast Cad 2007
Posted: Mar 20, 2007 - 07:08 PM #6106
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Joined: Nov 06, 2004
Posts: 22
Location: USA
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CadMan wrote:
...except the ones today where it locks up while i am setting up drawings. This keeps happening over and over and over...needless to say i'm getty pretty mad. Oh well who you gonna call right? Thank god for Ctrl+Alt+Delete!
Be careful if this happening to you when combining a drawing with say your title block if you already have duct drawn. Actually if you are combining any drawing say details and stuff after there is duct on the drawing. I lost all the spec information for my duct on two drawings. It happens when the drawing locks up sometimes so if that happens to me I immediately use the magic wand tool to verify my duct is OK. I had to download the duct into Maker then edit every piece for locks, connectors, gauge. etc. |
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Post subject:RE: EastCoast Cad 2007
Posted: Mar 21, 2007 - 03:52 PM #6108
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Joined: Sep 01, 2004
Posts: 10
Location: Texas
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gator412 wrote:
Cadman, don't you love this place...you can vent to people who actually know what you are talking about. I know it makes me feel better! What version are you running? They have 2007.1.0.13 which got rid of some of the bugs.
Hey Gator, yeah this is a great place to vent....since doing it to EC does no good. Anyway i'm running 2007.1.0.11...they told us about a months ago that was the latest (during the ASHREA show in Dallas when the rep came to see us)...when did your version come out? As usual they do not let everybody know when they update. I'll check up on it. Thanks. |
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Post subject:RE: EastCoast Cad 2007
Posted: Mar 21, 2007 - 03:54 PM #6109
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Joined: Sep 01, 2004
Posts: 10
Location: Texas
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Quote:
Be careful if this happening to you when combining a drawing with say your title block if you already have duct drawn. Actually if you are combining any drawing say details and stuff after there is duct on the drawing. I lost all the spec information for my duct on two drawings. It happens when the drawing locks up sometimes so if that happens to me I immediately use the magic wand tool to verify my duct is OK. I had to download the duct into Maker then edit every piece for locks, connectors, gauge. etc.
Hey thanks for the tip Beernut. Actually I am just setting the drawings up right now and have not had to do much with the duct. I'm pretty much the guinea pig for our company. |
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